Privacy Policy

At Blue Diamond Auto Glass, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at https://bluediamondautoglass.com or engage with our services.

Who We Are

Our website address is: https://bluediamondautoglass.com.

Business Name: Blue Diamond Auto Glass
Business Address: 9850 Westpark Dr, Houston, TX 77063
Email for privacy inquiries: support@bluediamondautoglass.com

Information We Collect

We collect the following types of information:

Name, phone number, and address
Vehicle information (make, model, year)
IP address and browser details (automatically via forms/comments)
Comments or messages you leave via our forms
Media uploaded by users (e.g., photos)
Login credentials (for registered users only)

We do not collect or process payment information through our website.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How We Use Your Information

We use your data for the following purposes:

Scheduling auto glass services and appointments
Preparing quotes and invoices
Responding to inquiries and providing customer support
Insurance claim processing when applicable
Ensuring website functionality and performance

Who We Share Your Data With

We do not sell, rent, or trade your data with any third parties. If you request a password reset, your IP address will be included in the reset email.

We may disclose personal information when required to do so by law or in response to valid legal requests.

Security of Your Data

We use industry-standard measures to protect the personal data we collect, including:

SSL encryption on all website traffic
Secure hosting via Cloudways with automatic encryption
Restricted access to sensitive data
Google encrypted services for internal storage

How Long Do We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically.

For users who register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except the username). Website administrators can also see and edit that information.

Your Rights Over Your Data

If you have an account on this site or have left comments, you may:

Request an exported file of the personal data we hold about you
Request that we delete any personal data we hold about you

This does not include any data we are required to keep for administrative, legal, or security purposes.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Legal Compliance

While we are not currently subject to the CCPA or GDPR due to our business size, we voluntarily comply with general best practices and industry standards to protect your privacy.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and marked with the updated effective date. We encourage users to review this page regularly for any changes.

If you have any questions about this Privacy Policy, please contact us at

support@bluediamondautoglass.com.